SRE Consultation-as-a-Service. As part of SUMIT, this app gives you the tools to create a reliability framework and roadmap to ensure a successful client experience based on your specific needs and roadmap goals.
M3-SRE identifies and measures the criteria for customer success:
+ System Stability
+ Continuous Verification
+ Reduction of Customer Trouble Tickets
+ Day 2 Excellence/Day 2 Management
+ Customer Service Level Agreement (SLA)
+ Customer Net Promoter Score (NPS)
+ Change management
+ Contract visibility
With just one 60 min session, M3-SRE provides visibility into your entire organization's SRE posture, with a detailed report encompassing findings and recommendations with 5-year roadmap.
Define business requirements
Identify Obstacles and Issues
Define Current State Archetype
Future State Recommendation