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Senior Account Manager

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Job Description

We are looking for a qualified Senior Account Manager to join our sales team.  You will develop strategic plans for retaining and growing accounts to ensure clients receive maximum value from our services. You will prepare implementation plans, lead client on-boarding, present content strategy and annual plan, work closely with clients to identify needs that include content approval workflows and consultation on best practices for solutions and setup.

On a day-to-day basis, you will be tasked with understanding customer needs, conducting follow-ups with prospective leads, and improving customer service processes. You will supervise account representatives to ensure customer needs are met. You will also be responsible for creating new business by identifying profitable opportunities.

Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. Ultimately, you should be able to increase sales and build successful long-term client relationships.

Key Responsibilities

  • Focus on relationships, to gain trust through communication, expectation setting and completion of planned deliverables
  • Set sales targets and specific performance metrics, aligned with business strategies
  • Supervise and support account managers and representatives to ensure client satisfaction
  • Communicate with clients at a senior level to resolve issues and inquiries
  • Generate innovative ideas to support customers and boost brand awareness
  • Identify and approach potential clients
  • Report on sales results on a regular basis and suggest improvements
  • Stay up-to-date with productsand provide support to clients and the sales team
  • Organize meetings with the sales team to ensure all members are on board and deliver within deadlines

Qualification & Experience

  • Proven work experience as a senior account manager
  • Hands-on experience with CRM software and MS Office (particularly MS Excel)
  • Familiarity with sales performance metrics
  • Excellent communication skills with a customer service attitude
  • Team management skills
  • Strong analytical and organization skills

Salary & Benefits

Greg Chenier

Hiring Manager
Helen Notley - headshot

Helen Notley

People & Culture